You can be notified via email when:
- A new Direct Client signs into the system online
- A new Reseller signs into the system online
- A client opens a case
- A client updates a case
- A client closes a case
Other excellent functions within the iBizPanel allow you to manage your company’s employees.
You will be able to configure permits for your employees and take control of the following operations:
- Support Report
- Support use
- Number of cases per client according to date
- Response Time
- Time of response per case by employee (times)
- Case Statistics
- Statistics of times for responses per employee
